Conference Call Centers - OBP - Quantitative management of call centers

OBP - Quantitative management of call centers
Joint GOR/NGB conference, Tilburg, 2 September 2004. Workforce planning and call routing in multi-skill call centers (Ger Koole). Call center workshop

Call Center Demo and Conference Austin 2006
Call Center Demo & Conference is coming back to Texas this time, with a change of But there s more to Call Center Demo & Conference than a first-class